Last Updated: 05/05/2026
Nimbe Technology (“we,” “our,” or “us”) operates the My Load 24 customer app and the My Load Driver driver app (collectively, the “App”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
- Information We Collect
Personal Information: When you register, we may ask for your name, phone number, email address, profile picture, and payment details.
Driver Specific Data: For drivers, we collect vehicle details, driving license information, and background check data to ensure safety.
Location Data (Crucial):
For Customers: We collect your location data while the app is open to help you find nearby drivers and set pickup locations.
For Drivers: We collect background location data even when the app is closed or not in use. This is strictly required to provide customers with real-time tracking of their cargo, assign nearby loads efficiently, and calculate accurate route pricing.
Usage Data: We may collect information on how the App is accessed and used, including device type, IP address, and app interactions.
- How We Use Your Information
To provide and maintain our logistics services.
To notify you about changes to our App or Service.
To facilitate communication between Customers and Drivers (e.g., sharing the driver’s current location with the customer during an active trip).
To provide customer support and improve user experience.
To process payments securely.
- Sharing of Data We do not sell your personal data. We only share information in the following circumstances:
Between Users: We share the Driver’s name, vehicle details, and real-time location with the Customer during an active transport job. We share the Customer’s name and pickup/drop-off location with the Driver.
Service Providers: We may employ third-party companies (like Google Maps for routing or payment gateways for processing fees) who have access to your data only to perform these tasks on our behalf.
Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities.
- Data Security The security of your data is important to us. We use industry-standard encryption and security measures to protect your personal information and transaction details. However, remember that no method of transmission over the internet or electronic storage is 100% secure.
- Camera and Photo Library Access The App may request access to your device’s camera and photo library. This is used for updating profile pictures, and specifically for Drivers to upload proof of delivery, vehicle documents, or cargo condition photos.
- Your Rights You have the right to access, update, or delete your personal information. You can do this directly within the App settings or by contacting our support team. You can also revoke location permissions at any time via your device settings, though this may limit your ability to use core features of the App.
- Contact Us If you have any questions about this Privacy Policy, please contact us:
Email: myload24ktg@gmail.com
Phone:+91 7354647786
Website: https://myload24.com/